Coast 2 Coast Website User Agreement

Terms of Use, Legal Notices, Limitations of Liability, Privacy Policy, etc.

Introduction and Overview

Welcome to the world of Coast 2 Coast Vacation Rentals, Inc. and EMERALD KITE - Privately Owned Professionally Managed!

Coast 2 Coast Vacation Rentals, Inc., EMERALD KITE, and this website were created to provide the very best service in the industry. This Website User Agreement (“User Agreement”) has been created to help our users/customers and our third party providers of products and services understand the various policies, rules, etc. of Coast 2 Coast Vacation Rentals, Inc., a Michigan corporation (hereinafter, “Coast 2 Coast”, “we”, “our”, or “us”).

More specifically, this User Agreement (including all rules, requirements, policies, terms of use, and notices posted on this or any of our ancillary sites) sets forth the terms, conditions, and limitations on which Coast 2 Coast offers the visitors to and users of this website (“visitors”, “you”, or “your”) access to and use of our website(s), services, applications, etc. (collectively “Services”). All such rules, requirements, policies, terms of use, conditions, limitations, disclaimers, and the like as well as our Privacy Policy (“Terms” or “Terms and Conditions”) are incorporated into this User Agreement.

By your access to and/or use of this website, or any of our other websites or mobile applications for such websites, (“Site” or “Website”) and our Services, you acknowledge and expressly agree to and are subject to all such Terms and Conditions. Therefore, you should read through all the Terms and Conditions closely.

The Terms constitute a legally binding agreement between you and Coast 2 Coast. You are not authorized to use this Website unless you are of legal age (i.e., at least 18 years of age, unless your state law requires an older age) and able to enter into legally binding contracts. We do not knowingly collect the information of anyone under the age of 18.

If you do not fully agree to these Terms and Conditions, then you are not authorized to access or otherwise use the Website. Under these Terms and Conditions, “use” or “access” (or other derivations of these words) of the Website specifically includes any direct or indirect access or use of the Website (or any cached version of the Website) and any direct or indirect access or use of any information or content on the Website, regardless of how obtained. If you arrived on this Website by being been re-directed or otherwise clicking on another site, then you agree that these Terms and Conditions shall govern your access to and use of this Website.

About Coast 2 Coast and EMERALD KITE - Overview

Coast 2 Coast is a multi-faceted company in the vacation rental arena, assisting customers of all types, ranging from private owners of vacation properties for rent to property management companies (often times referred to as our “third party affiliates” or “Independent Affiliates”) in the rental of their listings around the country and the world, as well as assisting customers in a comprehensive array of vacation related services such as the booking of car rentals, obtaining travelers insurance, and securing hotel reservations.

As such, Coast 2 Coast is not necessarily the exclusive creator and owner of all the content, properties, and services created and offered through this Website or our Services by certain third parties; therefore, the actual contract or agreement for purchase of any of the offerings and services available from us is essentially between the third party renters/sellers/providers and users/buyers such as you and their agreement with you and their terms and conditions, and the like, will be binding on you and control as applicable.

Therefore, when contracting with such third party entities/persons, you must be careful to read and understand their terms and conditions, etc. Also, as a result, we must provide for the various Terms and Conditions provided in this User Agreement. While we may in some cases help facilitate the resolution of disputes that you may have with our Independent Affiliates (or other third parties) through various programs, Coast 2 Coast has no obligation to do so, no control over such, and does not guarantee the existence, quality, safety, or legality of anything offered and/or provided by such third parties utilizing this Website or our Services.

Trademarks, Copyrights, and Patents; Content and Software Ownership and Rights

Coast 2 Coast, EMERALD KITE, the Emerald Kite Coast 2 Coast Logo, the slogan “Privately Owned Professionally Managed”, and all other associated names, designs, signatures, logos, and slogans are trademarks and service marks owned by Coast 2 Coast Vacation Rentals, Inc. (“Marks”). All other intellectual property (including, without limitation, all technology, software, know-how, , etc. involved in, as well as all copyrights in and to, the design, creation, and operation of, this Website) (“IP”) is owned exclusively by Coast 2 Coast, unless otherwise specifically noted such as with certain of the third party providers (our “Independent Affiliates”).

This Website and the materials, content, works, etc. found on this Website (“content”) are protected by the copyright laws of the United States of America as provided under Title 17 of the U.S. Code and all applicable laws, publications, rules, regulations, conventions, and database rights under U.S. and international law. The selection, arrangement, presentation, collection, and compilation of all content (including the overall design of the Website) are protected hereunder. You expressly agree to abide by all copyright notices, information, or restrictions contained in or relating to any content on this Website.

Nothing contained on this Website should be construed as granting any license or right to use any Mark or other IP of Coast 2 Coast without the prior express written permission of Coast 2 Coast. We generally do not permit the use of our Marks and other IP other than as specifically described below in this section or with our prior written authorization.

Limited permission is granted for the personal, non-commercial purpose of viewing, accessing, using, reading, limited printing, and retaining information and the like for your reference. Any other copying, storing, distribution, retransmission, or modification of information or materials on or from this Website in any format, without the prior express written permission (such as in accordance with a valid subscription) and appropriate attribution of Coast 2 Coast is strictly prohibited.

There are certain limited ways that you may use our Marks without specific prior written authorization such as merely in a descriptive manner or reporting type fashion (such as stating that you list your vacation property on the Emerald Kite website or telling people that your rental property is listed on the Emerald Kite website) However, you may not refer to Coast 2 Coast or Emerald Kite, or any of our Independent Affiliates in any way that might lead someone to be confused or to think that your company or website is sponsored by, affiliated with, or endorsed by Coast 2 Coast or Emerald Kite or one of our Independent Affiliates (such as stating that Coast 2 Coast sponsors my vacation rental or describing your property as the best Emerald Kite vacation rental. If you would like to ask for permission to use our Marks in any other manner, such as on any website, advertising, etc., or if you have other questions, you may contact us at [email protected].

We respect the intellectual property rights of others, and Coast 2 Coast does not permit, condone, or tolerate the posting of any content on this Website that infringes any person’s or entity’s copyright or other intellectual property rights. Coast 2 Coast may terminate (in our sole discretion) a user, member, or traveler who infringes such intellectual property rights. If you become aware of or suspect any such intellectual property infringement on this Website, please promptly notify us in writing so that we are informed and can review it and take action that is deemed necessary and appropriate under the circumstances.

This website is controlled and operated by Coast 2 Coast Vacation Rentals, Inc. or an authorized third party affiliate and/or provider of Coast 2 Coast in the United States of America. All software available on this Website (“Software”) is the copyrighted work of Coast 2 Coast Vacation Rentals, Inc., a third party affiliate of Coast 2 Coast, or another identified third party. Your use of such Software is governed by these Website Terms and Conditions and the terms of any additional license agreement that may be included with the Software. If an additional license agreement is not provided with the Software, we hereby grant you a limited, personal, nontransferable license to use the Software for viewing and using this Website in accordance with these Terms and Conditions and for no other purpose or means.

The software is warranted, if at all, only according to the express terms of the license agreement provided with such software, and not by Coast 2 Coast. Copying or reproducing any software available on this Website is expressly prohibited, except as specifically provided for in a license agreement provided with any such software.

While we appreciate your business and interest in our business and Website, you should not submit to us any suggestions, feedback, or idea regarding our business, Services, or this Website. Despite this policy, users periodically submit to us such suggestions, feedback, or ideas. We are under no obligation to review or consider them. However, if you choose to submit any ideas, original creative artwork, suggestions, or other works in any form to us (“submissions”), then regardless of what you request, write, or provide to us in connection with your submissions, the following terms shall apply, you agree that: (a) your submission and its contents will automatically become the property of Coast 2 Coast without any compensation to you; (b) Coast 2 Coast may use or redistribute any such submission and its contents for any purpose and in any way; (c) there is no obligation for Coast 2 Coast to review any submission; and (d) we reserve the right to use or disclose such information in any manner, and (e) there is no obligation or responsibility to keep any submission confidential.

Use of the Website - Updates to Site; No Representations and Warranties

While the information, listings, and the like contained on this Website are periodically reviewed, updated, amended, and/or modified (“amendments” or “updates”) (which we may do without notice, with such updates being immediately effective upon their posting without further notice), neither Coast 2 Coast nor any third party or data or content provider (including our Independent Affiliates) make any representations, guarantees, statements, warranties, or the like (whether express or implied) regarding this Website, the information or products and services offered via this Website, or your access or use of or reference to this Website, including as to the accuracy, completeness, sequence, reliability, or ownership of the information, content, works, opinions, data, text, and/or any other content contained on or accessible through the Website (including such provided by any third party) (“content”). Coast 2 Coast shall not be bound in any manner by any content contained on or accessible through the website.

Coast 2 Coast reserves the right to change, modify, add to, remove, or discontinue this Website, any aspect or feature of this Website (in whole or in part), any content provided on or through this Website, or any of the Terms and Conditions at any time without any prior notice. Your access or use of, or reference to, this Website is at your sole risk. Your access and/or use of this Website is your acceptance of and agreement with any such updates and any new or modified terms, conditions, and the like. Any questions or issues pertaining thereto shall be governed by and construed in accordance with laws of the State of Michigan, USA. If you find an error or omission, or have a good faith belief that any third party content or work is suspect, incorrect, inaccurate, suspect, or unauthorized, please let us know in writing promptly.

You further agree not to use this Website to develop, send, or post any content, works, message, or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic, or violates any applicable law (including, without limitation, intellectual property or privacy laws), and you hereby indemnify Coast 2 Coast against any loss, liability, damage, or expense of whatever nature which Coast 2 Coast or any third party may suffer which is caused by or attributable to (whether directly or indirectly) your use of the Website to develop, send, or post any such message or material.

Use of Website - Limited License, Use Requirements, Limitations, and Unauthorized Uses

Users of this Website are granted a limited, revocable, non-exclusive license to access this Website, and the content and services provided on or through this Website are solely for the purpose of advertising a vacation or short term rental property, searching for a property, purchasing or researching (for the purpose of inquiring about purchasing) any of the services or products offered on our Website, participating in an interactive area hosted on the Website or for any other purpose clearly stated on the Website, all in accordance with the Terms and Conditions. Any use of this Website that is not for one of these specific purposes or otherwise in accordance with the Terms and Conditions or as otherwise authorized by us in writing is expressly prohibited.

The limited license to use this Website only extends to the uses expressly described herein. The limited license to use the Website granted to users in these Terms and Conditions does not include any right of collection, aggregation, copying, scraping, duplication, display, or derivative use of the Website nor any right to use data mining, robots, spiders, or similar data gathering and extraction tools without our prior express written permission; provided, however, that a limited exception from the foregoing is provided to general purpose internet search engines that use tools to gather information for the sole purpose of displaying hyperlinks to the Website, provided they each do so from a stable IP address(es) using an easily identifiable agent and comply with our robots.txt file. General purpose internet search engines do not include a website or search engine or other service that provides classified listings or property rental advertisements, or any subset of the same or which is in the business of providing vacation property rental services or other services that compete with us.

In this regard, while using or accessing this Website and/or our Services, you agree (at a minimum) to not do any of the following (unless otherwise previously expressly agreed to by us in writing):

  • Use this Website and our Services if you are not able to form legally binding contracts (for example, if you are under 18), or you are temporarily or indefinitely suspended from using our Website(s), Services, applications, or tools;
  • Post, list, or upload content or items in inappropriate categories or areas on our Website(s);
  • Violate, breach, or circumvent any laws, third party rights, or our systems, rules, requirements, policies, or determinations of your account status;
  • Fail to pay for services, rentals, etc. (“item(s)”) purchased by you, unless the seller or third party provider has materially changed the item’s description or the like after you offered to buy or have paid for such and you have contacted such seller or provider regarding the specific issue;
  • Adversely affect or interfere with the offerings, listings, or price of any item;
  • Post or transmit false, inaccurate, misleading, defamatory, spam, libelous content, or other unlawful conduct or action as more fully described below;
  • Distribute or aid in the distribution of viruses or any other technologies that may harm Coast 2 Coast, or the interests or property of Coast 2 Coast users, our Independent Affiliates, or other third party providers;
  • Interfere with the operation of our Website, the working of our Services, or impose an unreasonable or disproportionately large load on our infrastructure, or use any robot, spider, scraper, other automatic device, or manual process to access our Services for any purpose or to monitor, copy, or keep a database copy of the content or any portion of the Website;
  • Copy, modify, or distribute rights or content from our Services or Coast 2 Coast’s copyrights and trademarks;
  • Violate or infringe the rights of us or third parties including (without limitation) regarding copyright, trademark, patent, trade secrets, rights of publicity or privacy, or any other intellectual or proprietary rights;
  • Copy, reproduce, replicate, upload, post, display, republish, distribute, transmit, reverse engineer, modify, translate into any language or computer language, create derivative works from, distribute, or display any part of the Website or content in any form whatsoever (except for your own information or content as expressly permitted under this User Agreement) from our Website(s), Services, applications, or tools, including to your website or otherwise, without the prior express written permission of Coast 2 Coast;
  • Any commercial use (other than by members with a fully paid up subscription in good standing) (a “valid subscription”) or by members pursuant to a valid license to software offered on a site (a “valid license”) of the website or any content on the Website; or Commercialize any Coast 2 Coast application or any information or software associated with such application unless pursuant to such valid subscription or license;
  • Any use of the Website or the tools and services on this Website for the purpose of booking or soliciting a rental for a property other than a property listed under a valid subscription;
  • Sell, offer for sale, transfer, assign, or license any portion of this Website in any form or manner to any third party;
  • Use this Website and its inquiry functionality other than to advertise and/or research vacation rentals, make legitimate inquiries to our members, or any other use expressly authorized on or by this Website;
  • Use or access this Website in any way or manner that (in our sole discretion) harms, sabotages, undermines, adversely affects, or could adversely impact Coast 2 Coast as a business or website including (without limitation) the performance or function of the website or any other system used by us or the Website, nor profit or otherwise benefit from any such use or access;
  • Harvest or otherwise collect information about users, including email addresses, without their express consent; or
  • Transfer or share your Coast 2 Coast account, log in information, and user ID to anybody under any circumstances or allow another person or party to use your account (knowingly or unknowingly).

You further agree not to use this Website to develop, send, or post any message, information, or material that is in any way false fraudulent, or misleading (including making any reservation or inquiry under false pretenses), taking any action that is or may be considered phishing or that is unlawful or could give rise to criminal or civil liability (including, without limitation, conduct or action that is harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, inflammatory, sexually orientated, racially offensive, profane, or pornographic, and you hereby indemnify Coast 2 Coast (as further detailed in this User Agreement) against any loss, liability, damage, or expense whatsoever which Coast 2 Coast or any third party may suffer which is caused by or attributable to (whether directly or indirectly) your use of the website in any of these ways or manner.

If you are aware of or experience any content, activity, or communication through or in connection with this Website that is or appears to be in violation of the above limitations or restrictions, or in violation of any other of our Terms and Conditions, we ask that you please inform us promptly in writing.

We may cancel or restrict the access to and/or use of this Website and our Services for any violations (in our sole discretion) or of any unconfirmed accounts or accounts that have been inactive for a long time or modify or discontinue our Services at any time without notice.

Misusing or Abusing This Website - Ramifications

Without limiting any other remedies, we may limit, suspend, or terminate your access to and use of this Website (including our Services and any user accounts, restrict or prohibit access to, and your activities on, our Services, delay or remove content, remove any special status associated with the account, reduce or eliminate any discounts or special offerings or deals, take technical and legal steps to keep you from using our Services), and you may be liable and legally required to pay damages to Coast 2 Coast or any third party to whom you harm, injure, or damage if:

  • We think that such limitations or restrictions will improve the security of the Coast 2 Coast Website or reduce our or another Coast 2 Coast user’s exposure including to financial liabilities;
  • We think that you are creating issues, problems, or possible legal risks or liabilities;
  • We think that you are infringing or otherwise adversely affecting the rights of others;
  • We think that you are acting inconsistently with the letter, intent, or spirit of this User Agreement or our Terms and Conditions;
  • We are unable to verify or authenticate, despite our reasonable endeavors, any content or information that you post or place on the Website;
  • You fail to pay for any or all fees or costs due, and when due, for our Services or to others (such as the third party providers or our Independent Affiliates) pursuant to the terms and conditions therewith; or
  • You breach or otherwise violate any of the above stated Use Requirements.

When a problem or issue arises, we may consider the user’s history and the specific circumstances in applying our rules, requirements, and policies. We may choose to be more active in some situations while more lenient with policy enforcement in others and to do what we believe is the right thing for the users of the Website and our Services.

Content and Services

If you are an Independent Affiliate or provider, or customer of any type, (“provider”) who is providing us with content, information, materials, posting content, etc. (“content”) on this Website and/or using Coast 2 Coast’s Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise any and all copyright, publicity, trademarks, database rights, and intellectual property rights that you have or may have in the content, in any media known now or in the future. Furthermore, to the fullest extent permitted under applicable law, you waive your rights and you promise not to assert such rights against us, our sub-licensees, or assignees.

As a provider, you represent and warrant that none of the following infringe any intellectual property right:

  • Your providing content to us,
  • Your posting of content using the Services, and
  • Our use of such content (including of works derived from it) in connection with the Services.

As a user of this Website, please be advised that we may offer compilations or catalogs of items, content, works, stock images, descriptions, and product/service specifications that are provided by third parties (including our Independent Affiliates or Coast 2 Coast users). You may use such solely in compliance with these Terms and Conditions. While we try to offer reliable data, information, and materials, we cannot make any promises, guarantees, or representations thereof or therewith including that such will always be accurate and up-to-date, and you agree that you will not hold Coast 2 Coast (or our Independent Affiliates) responsible for any such inaccuracies, mistakes, omissions, or the like. The compilations, content, items, etc. may include copyrighted, trademarked, or other proprietary data or materials. You agree not to remove any copyright, proprietary, or identification markings included therein or create any derivative works bases on such content other than as expressly permitted and disclosed in accordance with this User Agreement.

Responsibility for Property Listings, Reviews and Other User Contributed Content; Participation in Interactive Forums


Coast 2 Coast has no obligation to pre-screen content posted on this Website by members, travelers, or other users, whether directly contributed by the user or contributed by us or a third party on behalf of the user (including, without limitation, property listings, reviews of a rental property, participation in an interactive community, an interactive forum or blog, or any other content provided by a user to the Site) (“user contributed content”, which also includes information that a user or any other person provided to a third party website or mobile application which is then provided to our Website by a tool that we offer or any other exchange of user contributed content that we have authorized). We are not responsible for user contributed content. .

We reserve the right (in our sole discretion and for any reason) to reject any posting on our Website of, or to delete from the Website at the outset or at any time thereafter, and/or to edit in any way, any user contributed content that fails to meet our content guidelines, any other guidelines posted on a site, if it otherwise violates these Terms and Conditions, or appears incorrect, inaccurate, incomplete, inappropriate, misleading, confusing, illegal, or perhaps infringing upon the rights of others. Users remain responsible for reviewing their user contributed content to ensure it is accurate, not misleading, etc.

Property Listings

All property listings on the Website are the sole responsibility of the member (who may be the owner, a property manager, or duly authorized property manager or agent of the owner), and we specifically disclaim any and all liability arising from the alleged accuracy of the listings, reviews, or any alleged breaches of contract on a user’s part. Members are solely responsible for keeping their property information up-to-date on the Website, including (but not limited to) any and all representations about any property, its amenities, location, price, and its availability for a specific date or range of dates. We do not represent or warrant that any of the copy, content, property reviews, guest book entries, property location, suitability, pricing or availability information published on our Website is accurate or up-to-date even in the case where prospective travelers have searched for specific special offers, dates, or types of properties. We may periodically, at any time and without advance notice: (a) provide or facilitate services to Members to create or improve the quality of their property listings, and (b) create new or otherwise change, the location or geographic descriptions that we use to identify properties in their listings and search results. However, we assume no responsibility to verify property listing content or the accuracy of the location. Members are solely responsible for ensuring the accuracy of location, geographic, and other content and location or geographic descriptions and agree to promptly correct (or contact us to correct) any inaccuracy, and travelers are solely responsible for verifying the accuracy of such content and descriptions.

Responsibility for All Other User Contributed Content

All other user contributed content is the sole responsibility of the user who contributed such content, whether such user contributed the content directly or through a third party website. Users are solely responsible for their user contributed content, and we specifically disclaim all liability for user contributed content. The user represents and warrants that the user owns or otherwise controls and has all legal rights to the user's submission and the name or other identifier used in connection with such submission including (but not limited to) all the rights necessary to provide, post, upload, input, or submit the user contributed content. We reserve the right to request a proof of ownership or permission, and to refuse to post user generated content without such proof or if such proof is (in our sole discretion) insufficient or incomplete.

License and Rights Granted to Us

By submitting or authorizing user contributed content, you grant to us and our Independent Affiliates:

(a) A perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free, and fully paid-up license to use, copy, license, sublicense (through multiple tiers), adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit, and otherwise exploit the copy, the photographs, and the likenesses (if any) of any of your user contributed content, in connection with our business or the business of our Independent Affiliates. Notwithstanding the foregoing, following the termination or expiration of a property listing subscription, we will not continue to display the user contributed content that was displayed in such listing; and

(b) The ability to copyright and protect the user contributed content, including the images, copy, and content available via any member's listing, from the unauthorized use by unaffiliated third parties who may, from time to time, attempt to pirate such information via electronic or other means, including (without limitation) the right to file suit to seek injunctive relief to protect such material. You agree to assist us, at our reasonable expense and control, to protect such copyrighted material from unauthorized redistribution.

Moreover, you agree that:

(i) We may sublicense all the rights granted to us under these Terms and Conditions to one or more third parties with which we may contract (including our Independent Affiliates) to display all or part of the member's property listing or otherwise provide promotional or other services related to our business;

(ii) We may reproduce, in whole or in part, any photographic material supplied by such member in the promotion of either such member's property or the promotion of this Website; and

(iii) We may access and use your user contributed content in accordance with these Terms and Conditions or our Privacy Policy, and we agree that we will only disclose your user contributed content in accordance with these Terms and Conditions and our Privacy Policy.

It is determined that you retain any rights of attribution, integrity, or any other moral rights in any user contributed content, then you hereby declare that you do not require that any personally identifying information be used in connection with the user contributed content or any derivative works thereof and that you have no objection to the publication, use, modification, deletion, or exploitation of the user contributed content by us or our affiliates.

If any user contributed content created by members or users is translated for display on any site or any site of our Independent Affiliates, we cannot guarantee the accuracy or quality of such translation and the member or user is solely responsible for the review, verification, and accuracy of such translation. Unless we specify otherwise to the user or member, any translation services are offered by us free of charge.

Any maps provided on this Website are subject to the applicable map provider’s terms and conditions located, which it is your responsibility to know and understand.

Listing Conditions (Third Party Providers and Our Independent Affiliates)

When using our Services and listing/posting content, providing information about your third party provided offerings and products, etc. on our Website (as applicable) (“listing(s)”), you agree to comply with all of our Terms and Conditions for such listings and that:

  • You are responsible for the accuracy, content, and ownership of your listing and products/services being offered;
  • Your listing may not be immediately available or searchable by keyword or category for several hours (or up to 24 hours or more in some circumstances); Coast 2 Coast cannot guarantee exact listing durations, accuracy, etc.;
  • We strive to create a medium in which users and buyers find and can obtain what they are looking for or want; therefore, the appearance or placement of listings and the like in search and browse results will depend on a variety of factors, including, but not limited to:
  • User's/buyer’s location, search query, browsing site, and history;
  • Item's location, listing format, price and relevance to the user query;
  • User's/seller’s history, information provided, and offerings; and
  • Number of listings matching the user's/buyer’s query.
  • Accordingly, to drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the user/buyer.
  • Some advanced listing upgrades or the like will only be visible on certain Services.

Purchase Conditions

When renting or buying an item (third party product/service), you agree to the rules for renters/buyers and, at a minimum, that:

  • You are responsible for reading and understanding the full item listing before renting/purchasing or making a commitment to rent/buy; and
  • You enter into a legally binding contract with such applicable third party provider to purchase an item when you commit to rent/buy an item.

Certain of our Services may be accessible to international users, sellers, and buyers. We may offer certain programs, tools, and site experiences of particular interest to international users, sellers/providers, and renters/buyers that may be different from or unavailable to others. Users, providers/sellers, and renters/buyers are responsible for complying with all laws, rules, and regulations applicable to their respective international territories.

Coast 2 Coast is Not a Party to Any Rental Agreement or Other Transactions Between Users of this Website - Users, Members, and Travelers Responsibilities and Risks

Users must be responsible about their use of this Website and any transaction entered into as a result of either listing a property or renting a property. Coast 2 Coast does not own or manage, nor can we contract for, any rental properties listed on this Website. We merely act as a venue to allow homeowners and property managers who advertise on the Website ( “member(s)” or “Member(s)”, which may also include property owners or managers who originally advertised their properties on another site and their listings have been redistributed on this Website) to offer for rent a specific vacation or short term rental property to potential renters ( “traveler(s)”) and collectively with a member(s), (“users”) in a variety of pricing formats. We may also offer online bookings or other tools or services to allow users to communicate with each other and enter into rental agreements or other transactions.

Coast 2 Coast acts as a facilitator between users of this Website (such as between homeowners or property managers of properties for rent with customers desiring to rent such properties) in the reservation or booking of rental properties or other products or services, and as such, we are not a party to any rental agreement or other agreement between users and such parties, even if this Website allows you to reserve or book a rental or provides other ancillary products or services. Therefore, any aspect of an actual or potential transaction between a traveler and a member (including the quality, condition, safety, or legality of the properties advertised, the truth or accuracy of the listings including the content thereof or any review relating to any property, the ability of members to rent a vacation property, or the ability of travelers to contract for properties) are solely the responsibility of each user and not of Coast to Coast. You acknowledge and agree that you may be required to enter into one or more separate agreements, waivers, or terms and conditions before making a booking or purchasing a product or service and may place additional restrictions on your booking, product, or service.

All users agree to be responsible for, and agree to abide by, all laws, rules, and regulations applicable to your use of this Website, your use of any tool, service, or product offered on the Website, and any transaction entered into on this Website or in connection with your use of this Website.

As a member, you agree to be responsible for and agree to abide by all laws, rules, and regulations applicable to the listing of your rental property and the conduct of your rental business, including (without limitation) all laws, rules, regulations, or other requirements relating to taxes, credit cards, data and privacy, taxes, permits or license requirements, zoning ordinances, safety compliance and compliance with all anti-discrimination and fair housing laws (as applicable). Although we are not a party to any rental transaction, nor assume any liability for legal or regulatory compliance pertaining to rental properties listed on this Website, there may be instances in which we are legally obligated (as we may determine in our sole discretion) to provide information relating to your listing to comply with government authorities relating to investigations, litigation, or administrative proceedings, and we may choose to comply with or disregard such obligation in our sole discretion. Members who accept credit card, banking, or other payment information from users or travelers agree to properly handle, secure, and safeguard all such information in accordance with all applicable legal and regulatory requirements and industry best practices.

Although most travel is completed without a serious incident, issue, or problem, travel to some destinations may involve more risk or issues than other destinations. Travelers are encouraged to research the destination that they desire to visit and to review travel advisories, prohibitions, warnings, and announcements including those issued by the United States Government or other authorities before making a reservation or booking. Although there are many resources to obtain relevant information, the following sites are among those that may post information helpful to you:;;;;;; and

As a courtesy to our customers and users, we do take certain measures and actions to help users of this Website and our Services avoid potentially fraudulent or other illegal activity of which we become aware, but we assume no liability, responsibility, or obligation to employ or maintain any such measures or actions. While we may provide messages or warnings to users about any such activity, we do not warrant or guarantee that such messages or warnings are accurate or that such will reach all users with a possible need to know in a timely manner or at all or that such messages or measures will prevent any damage, harm, or injury, or otherwise.

Availability, Pricing, Cancellations, Refunds, and Miscellaneous

Availability and pricing are based on current conditions and situations, and cannot be guaranteed until an appropriate electronic authorization has been received and your credit card has been duly charged. As applicable, a hotel room is defined as a single room with a bathroom; hotel rooms may offer different forms of bedding that typically include one of the following: king, queen, full, twin, bunk, Murphy bed, trundle, or sofa-sleeper, and hotel rooms do not typically but may include a kitchen or a separate bedroom. Whereas, a studio is defined as room consisting of a main room, kitchenette, and bathroom; studios may offer different forms of bedding that typically include one of the following: king, queen, full, twin, bunk, Murphy bed, trundle, or sofa-sleeper. Bedding options are only meant to provide a partial list, other options may apply.

Cancellation requests must be properly submitted pursuant to the applicable rules and requirements. Cancellation requests for any reason will forfeit all payments made unless expressly specified differently on your applicable confirmation paperwork. Pets are not allowed in any of the properties unless otherwise specified in writing. All properties are non-smoking unless otherwise specifically noted. There are no refunds for late arrivals and/or early departures. A major credit card may be required upon check-in to cover incidental charges or other costs, and we reserve the right to supply your credit card information to third party providers (including our Independent Affiliates) if a credit card is not given at check-in as required. Specific unit numbers and bed configurations are not guaranteed. We or the third party providers (including our Independent Affiliates) reserve the right to provide accommodations of equal or greater value, at no extra charge, if it becomes necessary to relocate a guest or group should a property become unavailable.

Use and Purchases “AS IS”; Disclaimer of Warranties; Limitation of Liability

While we try to keep our Services (including our Website) functioning properly, operating well, safe, and secure, and offer products and services that meet the needs and wants of our customers, we cannot and do not guarantee or warranty the continuous operation of, access to, or real time functionality of this Website or our Services, such functionality is subject to delays or interruptions beyond Coast 2 Coast’s control, nor can or do we guarantee or warranty any of the products or services offer or provided by any third party providers (including our Independent Affiliates).

You agree that you are purchasing the items (products/services), and making use of this Website and our Services, at your own risk and that they are being provided to you on an “AS IS”, “WHERE IS”, and “AS AVAILABLE” basis.

Accordingly, to the extent permitted by applicable law, WE EXCLUDE ALL EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY, AND NON-INFRINGEMENT. In addition, to the extent permitted by applicable law, we (including any parent, subsidiaries, affiliates, officers, directors, agents, owners, and employees of Coast 2 Coast, or any third party provider of goods and/or services offered by or through this Website) (“Coast 2 Coast”) are not liable, and you expressly agree not to hold Coast 2 Coast responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, consequential, incidental, or punitive damages) arising out of, based on, or resulting directly or indirectly from:

  • Our Website;
  • These Terms and Conditions;
  • Any breach of these Terms by you or a third party;
  • Your access to and/or use of or your inability to access or use this Website and/or our Services;
  • Any user contributed content;
  • Interaction between this Website and any other third party website;
  • Delays or disruptions in our Services or this Website;
  • Viruses or other malicious software obtained by accessing, or linking to, this Website or our Services;
  • Glitches, bugs, errors, inaccuracies of any kind in or issues of any kind with this Website or our Services;
  • Damage to your hardware device from the access to or use of this Website or our Services;
  • The content, actions, or inactions of third parties, including items listed using our Services;
  • A suspension or other action taken with respect to your account or breach of the Use Requirements or Misusing or Abusing This Website sections above;
  • The duration or manner in which your content/listings/products/services appear in connection with our Website or search results as set out in the Listing Conditions section above; or
  • Your need to modify practices, content, or behavior or your loss of or inability to do business, as a result of changes to this User Agreement or our rules, requirements, and policies.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

Regardless of the previous paragraphs, if you are dissatisfied with this Website, you do not agree with any part of the Terms, or have any other dispute or claim with or against us, any third party provider or any user of this site regarding these Terms or the Website, then your sole and exclusive remedy against us is to cease using this Website. In any event, if we are found to be liable, our liability to you or to any third party is limited to the greater of: (a) the amount of fees that you paid to Coast 2 Coast in the twelve months prior to the action giving rise to the liability, or (b) $100 in the aggregate for all claims.

Furthermore, to the fullest extent permissible by law, Coast 2 Coast makes no warranties, representations, statements, or guarantees of any kind whatsoever (whether express or implied) regarding this Website, the content or information contained on or accessible through the Website, the items (products and services) offered by or purchased from any third parties or by or through this Website, or your personal information or material and information transmitted over or accessible through this Website, our Services, or systems. Furthermore, we do not warrant that the functions contained in this Website or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or other harmful components. By accessing and/or using this Website, you warrant and represent to Coast 2 Coast that you are legally entitled to do so.

Coast 2 Coast shall not be responsible for and disclaims all responsibility and liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury or expense of any kind or nature whatsoever which may be suffered or incurred by you or any third party (including your company, as applicable), as a result of or which may be attributable in any way (directly or indirectly) to your access to and use of or reference to this website, any content or information contained on the website, the items (products/services) offered by or purchased from any third parties or by or through this website, your personal information or material and information transmitted over our system. In particular, and without any limitation, Coast 2 Coast shall not be liable or responsible in any way to you or to any other person, firm, or entity whatsoever for any loss, liability, damage (whether direct, indirect, or consequential), personal injury, or expense of any kind or nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken or inaction in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof, of any access to or use of this website, and/or any misappropriation, misuse, infringement, or harassment or vulgarity or the like of any kind that occurs in connection with Coast 2 Coast, this website, or the users of this website or the Services hereunder.

You further acknowledge and agree that:

(i) any transmission to and from this Website is not confidential and your communications or user contributed content may be read or intercepted by others;

(ii) by submitting communications or user contributed content to us and by posting information on the site, including property listings, no confidential, fiduciary, contractually implied or other relationship is created between you and us other than pursuant to these terms;

(iii) you will not hold or seek to hold us or any third party provider (including our Independent Affiliates) responsible for the content provided by any user, including, without limitation, any translation thereof, and you further acknowledge and agree that we are not a party to any rental transaction or other transaction between users of the site. We have no control over and do not guarantee (other than pursuant to any guarantee the may be offered on the site) the safety of any transaction, rental property or the truth or accuracy of any listing or other content provided on the site; and

(iv) by displaying information or property listings in particular destinations, we do not represent or warrant that travel to such destinations is without risk and are not liable for damages with respect to travel to any destination.

Indemnity and Release

If you have a dispute as a user/purchaser with a third party provider or as a third party provider/affiliate with a user/purchaser, with one or more other users of this website (including, without limitation, any dispute between users regarding any transaction or user contributed content), or any third party provider or any third party site that may be linked to or from or otherwise interact with this website (including without limitation any social media site), you hereby expressly agree to release, remise, and forever discharge coast 2 coast (see comprehensive definition above, including without limitation any affiliates and subsidiaries of coast 2 coast, and our and their respective officers, directors, employees and agents), from any and all manner of rights, claims, complaints, demands, causes of action, proceedings, loss, liabilities, obligations, damages, expenses, costs, and disbursements , or the like (including reasonable attorneys' fees and legal costs) of any kind or nature whatsoever, whether known or unknown, which now or hereafter arise from, relate to, or are in any way connected with such disputes and/or your use of this website. In entering into this release, you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims that you may know or suspect to exist in your favor at the time of agreeing to this release.

If you are a California resident, you waive California civil code section 1542, which says: “a general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”

You hereby agree to indemnify, defend, and hold harmless coast 2 coast (see comprehensive definition above, including without limitation any affiliates and subsidiaries of coast 2 coast, and our and their respective officers, directors, employees and agents) (collectively, the “indemnified parties”) from and against any and all claim, demand, loss, liability, damage, expense, or the like of any kind or nature, including reasonable attorneys' fees and legal costs, incurred by the indemnified parties in connection with any claim arising out of your use of this website, our services, or otherwise relating to the business that we conduct on or in connection with this website (including, without limitation, any potential or actual communication, transaction or dispute between you and any other user or third party), any content posted by you or on your behalf or posted by other users of your account to the site, any use of any tool or service provided by a third party provider, any use of a tool or service offered by us that interacts with a third party website, including without limitation any social media site or any breach by you of these terms or the representations, warranties and covenants made by you herein, including without limitation, attorneys’ fees and costs. You shall cooperate as fully as reasonably required in the defense of any claim.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter or dispute otherwise subject to indemnification by you, and you shall not in any event settle any matter without our written consent.

External Links and Third Party Sites

External links and pointers to other sites, resources, and sponsors of this website may be provided on this website for your convenience, but they are beyond the control of Coast 2 Coast and no representation, warranty, or guarantee is made as to their content, accuracy, completeness, availability, reliability, or the like. Use or reliance on any external links, and the products/services or content provided thereon or therefrom, is at your own risk. Links to and from this website to other third party sites, maintained by third parties, do not constitute an endorsement by us of any third parties, the third party sites, or the contents thereof. We may also provide tools to allow interaction between this website and a third party site, such as a social media site. We are not responsible in any way for such third party sites or resources, and your use of such sites and resources will not be governed by these Terms. When visiting any external link, you must refer to that external website's own policies, rules, terms, and conditions of use, limitations, etc. No hypertext links shall be created from any website controlled by you or otherwise to this website without the prior express written permission of Coast 2 Coast. Please contact us in writing if you would like to link to this website or would like to request a link to your website.

We reserve the right to: (a) refuse hypertext links to, or addresses of, other sites from members’ pages, (b) remove links or web addresses without notice at our sole discretion, and (c) charge for hypertext links at any time.

If the website offers a tool or service which allows us to access or use any profile or other information about you that you have provided to Facebook or another third party website (each a “Social Media Site”) and you decide to use such a tool or service, you acknowledge and agree that:

(a) The information or content that are a part of your Social Media Site profile, which you have designated as “public” (or a similar designation) (with such information or content and referred to herein as “Social Media Content”) may be accessed and used by us in connection with the Site;

(b) The Social Media Content will be considered “user generated content” under these Terms and Conditions, and both you and we shall have the same rights and responsibilities as you and we have with respect to user generated content under these Terms;

(c) If the Social Media Content was for any reason misclassified with a public or similar designation or is otherwise inaccurate or to which you do not agree with for any reason, you agree to work with the Social Media Site to make any changes or resolve any disputes and acknowledge that we will not be able to provide you with recourse; and

(d) The operation of your profile and account with and on the Social Media Site shall continue to be governed by the terms and conditions and privacy policy of such Social Media Site.

Authorization to Contact You

You agree to receive any type of communications (e.g., emails, letters, or calls, including autodialed and/or pre-recorded message calls) from Coast 2 Coast (or a third party on Coast 2 Coast's behalf) at any of the points of contact (including any telephone numbers) that we have collected for you as authorized and described in our Privacy Policy, including points of contact that you have provided us or that we have obtained from third parties or collected by our own efforts. If the telephone number that we have collected is a mobile telephone number, then you consent to receive SMS or other text messages at that number. Standard telephone minute and text charges may apply if we contact you at a mobile number or device, which is your sole responsibility and liability. You agree that we may contact you in the manner described above at the telephone numbers we have in our records for these purposes:

  • To contact you for reasons relating to your account or your use of our Services (such as to collect a debt, resolve a dispute, or to otherwise enforce our User Agreement) or as authorized by applicable law, and
  • To contact you for marketing, promotional, or other reasons that you have either previously consented to or that you may be asked to consent to in the future. If you do not wish to receive such communications, then you can opt-out by contacting us or making such known via the communications preference section of your Coast 2 Coast account.

We may share your telephone numbers with our third party service providers (including, without limitation, billing or collections companies) who we work with or have contracted with to assist us in pursuing our rights or performing our obligations under the User Agreement, our rules, requirements, and policies, or any other agreement that we may have with you. These service providers may also contact you using autodialed or prerecorded messages calls and/or SMS or other text messages, only as authorized by us to carry out the purposes we have identified above, and not for their own purposes. We will not share your telephone number with non-affiliated third parties for their purposes without your consent, but may share your telephone numbers with any Coast 2 Coast subsidiary, our affiliates or third party providers, for their use, as authorized under our Privacy Policy, but they will only contact you using autodialed or prerecorded message calls and/or SMS or other text messages, if you have requested or utilized their services/products.

Privacy Policy - Your Personal Information and Data Transmission; Identity Verification; Use of Users’ Information

Personal Information and Data Transmission

When you provide your email address, name, or other information to us in connection with your use or access to this Website or our Services, any service or tool provided on the Website or otherwise, you agree to allow the Website (including any of our affiliated websites) to add your email address, name, or other information provided to our database of users. You may receive one or more promotional emails from either us or our Website. You may opt out to receiving such promotional emails from us or our website at any time. Please review our Privacy Policy for more information regarding our email and other data collection practices and safeguards, and how to opt out to receiving such emails. Your use of the website signifies your acknowledgment of, and agreement with, our Privacy Policy.

Each user acknowledges and agrees that, regardless of such user's physical location, we may store and process any data transmitted to the website from such user at locations both within and outside of the United States.

If you use any of our tools that we may periodically offer that integrate in any way with a third party site to which you have provided data or information, you acknowledge and agree that such third party website (and not Coast 2 Coast) shall be responsible for how the data or information you have provided to such website is handled.

User Verification

User verification on the Internet is difficult and we cannot, and do not, assume any liability or responsibility for the confirmation of each user’s purported identity. We encourage you to communicate directly with a traveler or member through the tools available on the Website, although this does not assure you of the identity of the person with whom you are communicating. We encourage you to take other reasonable measures to assure yourself of the other person's identity and, for travelers, of the property and relevant details of your booking or proposed booking.

You agree to (a) keep your password and online ID for both your account with us and your email account secure and strictly confidential, providing it only to authorized users of your accounts, (b) instruct each person to whom you give your online ID and password that he or she is not to disclose it to any unauthorized person, (c) notify us immediately and select a new online ID and password if you believe your password for either your account with us or your email account may have become known to an unauthorized person, and (d) notify us immediately in writing if you are contacted by anyone requesting your online ID and password. If we suspect any unauthorized access to your account, upon our request, you agree to promptly change your ID and password and take any other related action as we may reasonably request.

Because of the inherent risks, we discourage you from giving anyone access to your online ID and password for your account with us and your email account. However, if you do give someone your online ID and online password, or if you fail to adequately safeguard such information, you are responsible for any and all transactions that the person performs while using your account with us or your email account, even those transactions that are fraudulent or that you did not intend or want performed.


Use of Other Users' Information

Regarding other users’ personal information that you obtain directly or indirectly from or through this website or through any website-related communication, transaction, or software, you agree that we have granted you a license to use such information only for: (a) Site-related communications that are not unsolicited commercial messages, (b) using services offered through the website, and (c) inquiring about or otherwise facilitating a financial transaction between you and the other user related to the purpose of the website (such as inquiring about or booking an online booking or charging a personal credit card). Any other purpose will require express permission from the user. You may not use any such information for any unlawful purpose or with any unlawful intent.

You must give users in all cases an opportunity to remove their information from your address book or database or other records and a chance to review what information you have collected about them. In addition, under no circumstances except as specifically provided in this provision, may you disclose personal information about another user to any third party without both our express written consent and the consent of the other user. You agree that other users may use your personal information to communicate with you in accordance with this provision. You agree that you will protect other users' personal information with the same degree of care that you protect your own confidential information (using at least a reasonable standard of care), and you assume all responsibility and liability for the misuse, loss, or unauthorized transfer of such information.

Spam or unsolicited commercial electronic communications of any kind are not tolerated. Therefore, without limiting the foregoing, you are not licensed to add a website user (including any user who has rented a vacation property from you or to you) to your mailing list (email or physical mail) without the user’s express consent. You may not use any tool or service on the website to send spam or unsolicited commercial electronic communications of any kind or in any other way that would violate these Terms and Conditions. You are responsible for all content that you provide to the website or through any tool or service provided on this website.

Additional Terms and Conditions Applicable to Online Booking

In addition to being bound by the other Terms and Conditions, Users and Members who use any Service or tool provided by us (or a third party provider including our Independent Affiliate) on our Website enabling users to book and/or pay for the rental of properties online on one or more of our Websites (collectively, the “Booking Services”) are also bound by the following terms, which are in addition to any other terms applicable in connection with using our Website. In addition, if such Booking Services include payment or other services provided by a third party provider, such services are subject to the additional terms and conditions and privacy policies of such third party providers.

By utilizing a rental agreement or otherwise displaying terms relating to the rental as part of the online booking process (including such terms that we may require), the user (as “Guest”) and member (as “Owner”) each agree to the terms and conditions set forth in the rental agreement or other such terms displayed in the booking process (including, without limitation, the cancellation refund policy) effective as of the date that the user indicates acceptance of the booking or rental agreement, as applicable. You hereby acknowledge and agree that: (a) you are fully responsible for such terms and conditions, (b) any rental agreement used (or other online booking tool on the Site) by either party, is used solely at their own risk and expense, (c) nothing contained in the Booking Services or any sample rental agreement is a substitute for the advice of an attorney, and (d) that you have been hereby advised to obtain local legal counsel to prepare, review and revise as necessary any rental agreements to ensure compliance with federal, state, and local law and their particular circumstances, and to revise the rental agreement as necessary to accurately represent their property, rules, features, etc.

Terms Applicable to Use of Booking Services or Third Party Online Booking Services

There are some Members, typically property managers, who use software provided by Coast 2 Coast or any third parties (including our Independent Affiliate). Such software (“Other Booking Services”) may be governed by terms provided by the third parties or Members making such Other Booking Services available. Users who use such Third Party Booking Services are responsible for complying with such terms in addition to our Terms, including (without limitation) the following.

Property Damage Protection

By utilizing and/or purchasing Property Damage Protection, you agree to the terms and conditions under the Property Damage Protection plan, acknowledge that you understand that certain policy restrictions apply, and agree that Property Damage Protection may be included in the rental. You further acknowledge and agree that: (a) although the Property Damage Protection policy will pay a maximum benefit up to the policy limit, you remain fully responsible for the care and condition of the property and for any damage to the property, (b) you remain fully responsible for any damages that are not covered by the policy or that exceed the policy limits, and (c) if during you stay at the vacation rental (if applicable) you, as the insured person under the Property Damage Protection plan, causes any damage to real or personal property of the member as a result of inadvertent acts or omissions, you will be responsible for the cost of repair or replacement of such property and hereby authorize and request CSA Travel Protection and Insurance Services to pay directly the Member any amount payable under the terms and conditions of the Property Damage Protection plan up to a maximum benefit of the policy limit. Members further acknowledge and agree that they will choose the plan level with the appropriate level of coverage needed for each property and that they will offer that same plan level to all Users agreeing to rent this property.

Cancellation Protection

By utilizing and/or purchasing Cancellation Protection, you agree to the terms and conditions under the plan and acknowledge that User understands that certain policy restrictions apply.

Protection of and Responsibility for Property, and Traveler Liability

We do not provide liability insurance protection for owners, property managers, or travelers; regardless of whether a user obtains insurance coverage through one of our third party providers. Users are solely responsible for obtaining insurance coverage sufficient to protect their properties and guests or their trip, as applicable. Members agree that they have or will obtain the appropriate insurance coverage sufficient to cover the rental of the properties that they list on the Website prior to the arrival of their first traveler and will maintain adequate insurance coverage through the departure date of any traveler they have obtained via one of our Website. Further, Members agree to provide us with copies of relevant proof of coverage upon request.

Additional Terms Applicable To Members Posting Rentals On Our Website or Independent Affiliates’ Websites.

In addition to being bound by these Terms and Conditions, members who purchase subscriptions to advertise a property on the Website are also bound by the following terms, which are in addition to any other terms agreed to in connection with purchasing or renewing a subscription.

Eligibility of Members; Accuracy of Information; Representations of Members

Our Services may only be used by members who can form legally binding contracts under applicable law. If you are registering as a business entity, then you represent that you have the authority to bind the entity to these Terms. Each member represents and covenants that all information submitted to us and to the Site during such member's registration with the Site shall be true and correct. Each member further agrees to promptly provide notice to the Website by contacting us as provided in this User Agreement regarding any updates to any such contact information previously submitted by such member to the Site. Each member agrees to promptly provide such proof of personal identification, proof of ownership of the property listed on the Site, and proof of authority to list the property as we may request.

Each member further represents and covenants that: (i) it owns and/or has all necessary rights and authority to offer for rent and to rent the property listed by such member; (ii) it will not wrongfully withhold a rental deposit in breach of the underlying rental agreement; (iii) that it will accurately describe the subject rental property, will not fail to disclose a material defect in, or material information about, a rental property and will upon request, or otherwise from time to time, review the property listing content and location or geographic description to ensure it is accurate and not misleading; (iv) that it will not wrongfully deny access to the listed property; and (v) that it will not fail to provide a refund when due in accordance with the applicable cancellation policy or underlying rental agreement. Upon our request, each member agrees to promptly provide to us such proof of personal identification, proof that the condition, location, or amenities associated with the property are accurately described in the listing, proof of ownership of the property listed on the Site, and/or proof of authority to list the property as we may request.

Listing Appearance, Content and Layout

We cannot guarantee that your property listing will appear in any specific order in search results on our Website or other sites and the order will fluctuate based on a variety of factors such as search parameters or other factors as we define from time to time, such as the quality of a listing and how frequently a calendar is updated. Members who purchase the right to advertise their property within a certain tier, will have their properties appear within the tier they purchased, however the specific spot within the tier may also vary depending on a variety of factors. Property listing appearance or order in any particular search result may also vary depending on the search criteria used and whether the Listing has certain criteria, such as whether the listing has an updated calendar. Listings placed on a non-subscription basis, such as pay-per-booking, may not always appear in search results in any particular tier or at all. Listings distributed on third party sites are not guaranteed to display on such third party site in any particular order or at all.

All content and copy edits submitted by members are subject to review and approval by us (in our sole discretion). We reserve the right to refuse to publish any content that we determine (in our sole discretion) does not meet these Terms or is otherwise unacceptable to us. However, we assume no obligation or duty to review content, and we shall not have any liability for any loss or damage resulting from the design or positioning of the copy, properties, content and/or photographs or any change made to any content, photograph or copy submitted by any member. All content must meet these Terms and our content guidelines and requirements. We reserve the right to edit content submitted to our Website in a non-substantive manner solely to cause the content to comply with our content guidelines or formatting requirements. Members are responsible for reviewing and ensuring that any content displayed on the Website appears as the member intended.

Images and Photographs

Images and photographs (“images”) should depict the vacation rental as the main subject of the images and may not include children or adults if you do not have their legal consent or any information that would violate the privacy rights, intellectual property rights, or any other rights of a third party. Photographs must meet our content guidelines and requirements. We reserve the right not to display or to remove any images that we determine (in our sole discretion) do not meet these Terms or are otherwise unacceptable to us.

By submitting an image to us, the member represents and warrants that: (a) it holds all intellectual property rights with respect to each submitted photograph or it has secured from the copyright holder all rights necessary for the image to be used in an online advertisement, (b) any people in the image have given permission for their likeness to be displayed in an online advertisement on the Site, (c) the image accurately and fairly represents the subject of the image and has not been altered in any manner that would mislead a viewer of that image, and (d) it will indemnify and hold harmless Coast 2 Coast and our Independent Affiliates from any cause of action arising from any misrepresentation with respect to any and all images so submitted.

It is the member's responsibility to obtain reproduction permission for all photographic and other material used in its listings. The member warrants that it is the owner of the copyright in such material or is authorized by the owner thereof to grant to us the rights therein contained and agrees to provide any proof of such rights to us that we may request.

Further, each member agrees that we may reproduce in whole or in part any photographic material supplied by such member in the promotion of either such member's property or the promotion of the Site.

Advertising More Than One Property; Substituting Properties; Property Managers

Each listing must relate to an individual and uniquely identified property, unless (i) you are a property manager who has signed up for one of our packages for members who are property managers, or (ii) you otherwise purchased a listing package that expressly allows for substitution of properties. This means that:

(a) The property in a listing may not be substituted for another property without our consent. We may approve a request in our discretion if the property manager’s contract for the property was terminated and the member provides sufficient proof, as requested by us, and completes any additional request forms we may request. The term of the subscription for any substituted property shall be the same as the term of the originally listed property (i.e., the term will not be extended past the original term).

If a member submits changes to an existing listing that, if approved, would substantially alter the listing to make it that of another property, then we have the right to terminate the listing and may choose, in our sole discretion, to retain any fees associated with the term of the previously existing listing as compensation for the violation of this condition.

(b) The listing specifically cannot be a mere example of properties in a given area. Only one property can appear on each listing, unless it is a property with multiple rental units on the same site and additional advertising units are purchased. We reserve the right to amend the copy or remove any listing when more than one property is described in such listing, and may choose, in our sole discretion to retain any fees associated with the initial term of such non-conforming listing as compensation for the violation of this condition.

(c) Members who manage twenty or more properties should contact Coast 2 Coast for Property Managers at (888) 581-1849 to discuss the packages that may best suit their needs. All other subscription listing packages require one subscription per listing (one subscription per property). Contact Coast 2 Coast for Property Managers for additional information.

Unauthorized Payment Methods; Subscription Payments; Automatic Renewal of Subscription Payments

Payments between members and travelers: We are not a party to any payment transaction between members and travelers, even if we receive a commission in connection with any payment transaction. No member may request any traveler to mail cash, or utilize any instant-cash wire transfer service such as Western Union or MoneyGram in payment for all or part of a property rental transaction. Any violation of this term or any other unacceptable payment methods that may be posted on the Site may result in the immediate removal of the non-conforming listing from the Site without notice to the member and without refund. From time to time, we may become aware of users attempting to conduct a transaction that would involve an unauthorized payment method or a fraudulent payment method. Ideally, we hope to be able to assist users in avoiding such transactions, but we assume no liability or responsibility to do so or to inform users of any such actual or suspected activity.

Payments for subscriptions: Payment for subscription listings must be made to us in U.S. Dollars paid either by major credit or debit card, or a check drawn on a U.S. bank.

Automatic renewal of subscriptions: For any subscription paid for by credit card, such subscription shall automatically renew at the expiration of the then-current term for an additional term of the same duration (as the previous term) and at the then-current non-promotional subscription rate. If such subscription was purchased by check or another form of payment other than by credit card (if such other payment form was permitted), such subscription shall not be automatically renewed. Automatic renewal applies to all subscriptions purchased by credit card. The automatic renewal feature allows your service to remain uninterrupted at the expiration of your then-current term. If you wish to turn off auto-renewal, you must log on to your account and manually turn off auto-renewal in your owner dashboard at least 5 days prior to expiration of the then-current term. Upon any such turning off auto-renewal, your subscription will remain active through the expiration of your then-current subscription term; however your subscription will not be automatically renewed upon the expiration of your then current term. If your subscription does not auto-renew or expires at the end of your then current subscription term and you desire to renew your subscription, you will be required to pay the then-current non-promotional subscription rate to renew your subscription or to activate a new subscription.

If you do not advise us in writing and/or you continue to use our subscription service, you re-affirm and authorize us to charge your credit card at the end of each subscription term for an additional term of the same duration as the initial term and at the then-current non-promotional subscription rate for the same product or service.

If the product or service that you last purchased has changed in any way or is no longer offered, you agree and authorize us to charge your credit card at the renewal of your subscription term for a product or service that is the most similar, as determined by us, to the product or service that you previously purchased, even if the price of such product or service is not the same of the prior product or service that you purchased. You agree to be responsible for any such charges, and we reserve the right to obtain payment directly from you if necessary.

If you wish to avoid billing of subscription fees for the renewal term to your credit card, you must turn off auto-renewal for your subscription at least 5 days before it renews. If you wish to change your credit card to be charged or if your credit card information otherwise changes, then you must advise asap.

Non-Subscription Listings

If a Site enables you to list your property on a basis other than by subscription, you agree to pay us compensation as described to you in the sign up process for each rental of the property displayed in such listing, which terms may be updated by us from time to time without notice by us displaying the terms on the Site on which you signed up for the listing. The sign up process and additional notices you may receive from us may also provide additional terms and conditions for such listings.

Subscription Term, Refund Requests and Termination or Transfer of Listings

Subscription Term: All subscription listings are sold to run the full term that is chosen by the member. The term starts on the date that the member submits the full or initial (as applicable) payment and expires on the last date of the term chosen by the member. For example, for an annual subscription term, if the member submits payment for the subscription on July 1st, the subscription would expire on June 30 of the following year.

Refund Requests: Generally, no refunds are available unless a member qualifies for a refund under any guarantee program we may have in effect. If you believe you qualify for a refund under a guarantee we are offering, you may contact customer support by sending your request to the address listed under “General - Contact Us” above and include your listing number, and your reason for dissatisfaction. We will then determine, in accordance with the applicable guarantee program, whether any refund is due.

Refund Requests for Subscription Listings Not Completed: In the event you purchase a subscription for a listing but do not complete the creation of the listing or the listing does not get posted after purchase for any other reason, refund requests will be considered only during the first three (3) months following the purchase date. If within such three (3) month period you do not complete the creation of your listing as we may require to display such listing on the Site (i) you shall not be entitled to any refund and (ii) your subscription will expire no more than 15 months from the purchase date of the subscription regardless of the listing posting date.

If you renew your subscription, or if your subscription automatically renews under its terms of your subscription, your listing will remain online for the entire subscription period without refund. If you sell your property and no longer wish for the listing to remain online, please contact us and we can remove the listing; however, no refund will be owed.

Our Right to Terminate a Listing: If, in our sole discretion, any member submits unsuitable material to our Site or into our database, misuses the Site or our online system or is in material breach of these Terms, we reserve the right to terminate such member's subscription(s) immediately without refund. In addition, if we become aware of or receive a complaint or a series of complaints from any user or other third party regarding a member's listing or rental practices that, in our sole discretion, warrants the immediate removal of such member's listing from the Site (for example, and without limitation, if a member double-books a property for multiple travelers on the same date, or engages in any practice that, in our sole discretion, would be considered deceptive, unfair or improper within the vacation rental industry or in an online marketplace for vacation rentals, if we determine or suspect that the member's payment-related practices or procedures are not secure, legal or otherwise proper, or if we receive a complaint that any listing's content infringes on the rights of a third party), then we may immediately terminate such member's listing(s) or subscription(s) without notice to the member and without refund. We assume no duty to investigate complaints. Finally, if any member is abusive or offensive to any employee or representative of the Coast 2 Coast Group, we reserve the right to terminate such member's listing(s) or subscription(s) immediately without refund. Finally, if any member is in breach of these Terms or its obligations to us or any of our third party providers then we may terminate such member's subscription(s) immediately without notice to the member and without refund.

Transfer of Listing to a Third Party: No listing may be transferred to another party. In the event of a property sale, Coast 2 Coast will provide guidance to both seller and buyer regarding options for creating a new listing.

Additional Terms Applicable to Pay-Per-Booking Listings

A description of the features and applicable fees and commissions that will apply to pay-per-booking listings will be displayed under the “List Your Property” tab of the Site offering such product, when made generally available.

When available, pay-per-booking listings may be agreed to by property owners and managers approved for an online payments account. Such accounts are subject to the additional terms, conditions and requirements set forth during the sign up for such an account, including those of our third party providers. Online booking and payments is required for all pay-per-booking listings. Online payments are provided by third party providers and are subject to the terms and conditions and privacy policies of such providers.

Pay-per-booking listings may be converted to subscription listings at any time, however any bookings already made shall remain subject to applicable pay-per-booking fees and commissions.

Cancellation policies are required for all pay-per-booking listings, and requirements for such cancellation policies shall be displayed through the List Your Property tab of the Site offering the pay-per-booking listing. To the fullest extent legally permissible, Members who list their properties in a pay-per-booking listing, agree to rent such properties through such listing and not through any other means.

Distribution of Listings to Third Party Websites

To enable Members to obtain broader distribution of their properties, we may provide your listing information, or otherwise provide for the distribution of, your listing on a Third Party website. Additional terms and conditions may apply to such distributions, as we may notify you of via your online account or email.

Miscellaneous Provisions

  • Notices: Any notice to Coast 2 Coast Vacation Rentals, Inc. as required under this User Agreement or law shall be sent to the following address in order to be considered effective and/or received:

Coast 2 Coast Vacation Rentals, Inc.
P.O. Box 1638
Ann Arbor, Michigan 48106

If we need to send you notice, it may: (a) be sent to the email address that you provide to us/the Website during the registration process or as later updated in your account (as applicable), and notice shall be deemed given upon receipt or 24 hours after an email is sent, unless we are specifically notified that the email address is invalid or was undeliverable; or (b) be given by certified mail, postage prepaid and return receipt requested, to any physical or electronic address provided to us during the registration process or as later updated in your account (as applicable), and notice shall be deemed given three days after the date of mailing to a physical address and one day after mailing to an electronic address.

  • Entire Agreement, Conflict, Severability, and Enforceability: These Terms and Conditions constitute the entire agreement between us and you with respect to the matters set forth herein, and supersede any prior statements, communications, and/or agreement between us and you with respect to your access and use of this Website. If any provision of this User Agreement or portion of these Terms is found to be invalid, void, or unenforceable by any court of competent jurisdiction, then such provision or portion shall be struck out and shall not affect the validity and enforceability of the remaining provisions and portions, which shall remain in full force and effect. Further, any provision of these Terms held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable. If there is any conflict between these Terms and Conditions and any other terms and conditions applicable to a product, tool, or service offered on this Website or any other third party site, the Terms and Conditions herein shall prevail.
  • Enforcement, Non-Waiver: We may immediately terminate any user's access to or use of this Website due to such user's violation or breach of these Terms or any other unauthorized use, misuse, or abuse of the Website. We do not guarantee that we will take action against all such violations or breaches. Our failure to act or take immediate action with respect to a violation or breach by you or others does not waive our right to act with respect to subsequent or similar violations or breaches. Any action or inaction by us in response to any such violation or breach does not limit our rights with respect to actions that we may take in response to any other similar or different type of violation or breach.
  • Headings, Survival, and Assignment: Headings in these Terms are for reference and convenience purposes only and do not limit or adversely affect the scope, application, or extent of such section. All sections and provisions herein that must survive any termination of this User Agreement to remain effective and carry-out the purpose and/or intent of such section or provision shall survive any such termination including, without limitation, the following sections: Fees, Content, Disclaimer of Warranties, Limitation of Liability, Indemnity, and Legal Disputes. We may assign this User Agreement and these Terms in our sole discretion; users must obtain our prior written consent to assign these Terms, which may be granted or withheld by us in our sole discretion.
  • No Agency: Our relationship is that of independent contractors, and no agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or created by this User Agreement, these Terms and Conditions, or your access and use of this Website.
  • Changes to this Website or these Terms and Conditions: As more fully described in this User Agreement, we reserve the right to change, suspend, or discontinue any aspects of this Website (including the availability of any Website features, database, or content), our Services, and the Terms and Conditions in any way at any time without notice. We may also impose limits on certain features or services or restrict your access to or use of parts of or the entire Website without notice or liability. Your accessing and use of this Website shall constitute your understanding and acceptance of and agreement with the Terms and Conditions and all aspects of this User Agreement. Any questions, issues, or the like pertaining thereto shall be governed by and construed in accordance with laws of the State of Michigan, USA.

This version of the Terms and Conditions became effective immediately upon its creation and inclusion on the Website and this version amends or updates any prior versions effective prior to such date. We reserve the right (in our sole discretion) to amend or update these Terms (in whole or in part) at any time with or without notice or your consent, and you acknowledge and agree that your consent to any such amendment or update is not required. If you disagree with any amendment or update to these Terms and Conditions, then: (a) your sole remedy as a traveler, or any other user other than a member, is to discontinue your use of the Site, and (b) your sole remedy as a member is to withhold your consent to the applicability of the proposed amendment to your use of the Site, in which case your use of the Site will continue to be governed by the terms and conditions that were applicable to your use of the Site during the then current term of your subscription as the same were in effect immediately prior to the proposed amendment and you agree that you are responsible for keeping a copy of such terms. When members renew subscriptions, the terms in effect at the time of renewal will govern, provided that such terms may change as described above.

We also reserve the right, in our sole discretion and from time to time, to offer programs, products, features, or services with unique terms and conditions that are separate from and may supersede or supplement in certain respects these Terms and Conditions. In such cases, your use of this Website with respect to such special program or the like is governed by these Terms and Conditions together with the terms and conditions of such program, product, feature, or service.

We reserve the right, but assume no obligation or duty, to agree to different or conflicting terms and conditions with respect to any user. Any such terms and conditions will not be enforceable unless specifically agreed to by us.

We do not separately file the Terms entered into by each user of the Website. Therefore, please make a copy of these Terms for your records by printing and/or saving a downloaded copy of the Terms on your personal computer.

Subscription rates and fees (including any commissions) charged for any listing that is not subscription based (such as pay-per-booking or pay-per-lead) are set at the time of a user or member's purchase of the subscription or renewal or sign up for the non-subscription based, listing, as applicable. Such rates and fees are subject to change without prior notice or approval. For subscription listings, the rates in effect at the time of the member's next subscription renewal, new listing or a member's upgrade or any other additional or new order of any product or service will govern for such renewal or other order. The fees and commissions applicable to pay-per-booking listings offered on one or more Sites will be displayed under the “List Your Property” tab when such product is generally made available on a Site or shall be otherwise set forth in a communication between us and the member.

The types of products and services (including the features, terms and operation thereof) offered at the time of a member's subscription or sign up for a non-subscription based listing are subject to the descriptions displayed at the time of use and/or purchase and are subject to change without notice or approval. We further reserve the right to offer additional products, services, or features for purchase at any time. See also the section in these Terms and Conditions relating to auto renewal of subscriptions.

  • Jurisdiction, Choice of Law and Forum, and Time Limit: This Website is operated by us in the United States of America (“USA”), and we make no warranty that the content (defined above) on this Website is appropriate and/or available for use outside of the USA. Those who choose to access the Website from outside the USA do so on their own initiative and are responsible for local laws, rules, and regulations if and to the extent that such are applicable. Any and all services and rights of access and use hereunder are performed, performable, and/or sold in the state of Michigan, USA, and you irrevocably agree and consent that any dispute between you and us or any cause of action that you may submit in connection with your access to or use of this Website or pursuant to these Terms shall be governed by the laws of the state of Michigan, without regard to conflict of laws principles, and shall be filed in the state of Michigan which you acknowledge, consent to, and expressly agree will be the exclusive forum and venue for any legal dispute between you and us. Moreover, any cause of action you may have hereunder or with respect to your access or use of this Website must be commenced by filing suit in Washtenaw County or Oakland County, state of Michigan within one (1) year after the incident or occurrence upon which the dispute, claim, or cause of action is based first occurred.

As more fully described above in these Terms and Conditions, your access to and use of this Website constitutes your acceptance of and express agreement with this Website User Agreement including the Terms and Conditions.

© Copyright 2014 Coast 2 Coast Vacation Rentals, Inc. All rights reserved.