Privacy Policy

Emerald Kite

Coast 2 Coast Vacation Rentals Inc.

Last updated: 4/14/2018

Privacy Policy

Protecting our customers users privacy is paramount. Privacy protection is extremely important to our company and this Privacy Policy outlines our companys overall Privacy Policy Protocol. Our Privacy Policy applies to Emerald Kite, Coast 2 Coast Vacation Rentals Inc., any subdomains thereof and any other websites where this policy is linked to in the footer or other areas of the site pages. The privacy policy also applies to any mobile applications (which we have collectively descrived as the “Site” in this policy). To further secure our customers privacy we may, as needed to amend this Privacy Policy to reflect site updates and site changes, technological updates and advances, regulatory requirements as well as any modifications to our companys collection, usage and discloure practices. We reccomend users return and view this Privacy Policy in order to view the updated Privacy Policy. Users should also print a copy for your records.

The Emerald Kite Web Site is operated by Coast 2 Coast Vacation Rentals Inc . The terms “users” or “you” as used in this Privacy Policy refers to individuals who utilize the Site primarily to view properties to rent for a vacation and or longer term stays, individual property owners, and property managers, property management companys, and realators who advertize and or market their properties for rent and or sale on the Site. Our Privacy Policy also applies to other visitors to our site which may include those seeking employment. We never knowingly collect data from individuals under the age of 18 years.

Customer Contact

When our customers call and or send a property inquiry request from our site they are viewing, seeking or requesting details, requesting pricing and availability or requesting to book a vacation property, searching for a specific vacation property, listing a property or using tools, or services on the Site or generally utilizing the Site, and by doing so users expressly agree to the terms of use of this Privacy Policy as well as our terms and conditions.

Partners/Affiliates

In this privacy policy all our partner booking agents, travel agents, travel partners, hotel & resorts, cruise companies, airlines, travel insurance, property managers, property owners, will be reffered to as “affiliates”. Your personal data may be collected, processed, stored and used by us and or passed to and processed by Coast 2 Coast Vacation Rentals Inc., and or any third party data processors acting on our behalf, or affiflates. Coast 2 Coast operates throughout the world and by utilizing our Site, users acknowledge and agree that your personal data may be transfered outside of the country in which you have contributed it (“your country”). Data protection laws vary by country and we will take steps to try to ensure that your privacy rights are protected in compliance with this Privacy Policy.

Analytics

Coast 2 Coast Vacation Rentals Inc does and may continue to utilize all search engine analytic services and tools. For example, Google Analytics is used to gather statistics on site usage and could involve the use of cookies. You acknowledge and accept that Coast 2 Coast has no control over Google's data collection. We suggest reviewing all Search engine and Google's privacy policy. https://policies.google.com/privacy/partners.

Third Party Site Links

The Site may contain links to third parties' websites. We're not responsible for the privacy practices, privacy policies, terms and conditions and or the editorial content and images carried within those third party websites. We advise you to review privacy policies on those specific links or websites prior to agreeing to their terms and conditions or utilizing their website in any way.

Personal Data

When a Coast 2 Coast/Emerald Kite site user decides to reserve or book a vacation rental, a hotel, resort, cruise, car hire, yacht, or purchase trip cancellation insurance the user/customer will need to provide personal information in order to complete that transactional request. In order for us to process a booking we and or our affiliates may requires the following information - full name, home mailing address, credit card billing address, home telephone number, cell phone number, e-mail address, a method of payment, bank account details for wire transfer payments. Ages, health questions and date of birth may be requested in order to obtain travel trip cancellations insurance quotes. Service animals and or pet details including breeds and weight may be requested. In rare circumstances social security numbers and or personal or banking references and or copies of passports may be requested by Home Owner Association (HOA) and we request that this data is provided directly from the booked customer to the HOA. You may also provide personal data when requesting marketing, email updates, registering on the Site, providing testamonials, or when sending in properties to be listed. Property owners and/or managers may be asked for proof of home ownership, property tax records prior to being accepted to advertise on our Site.

Site Usage Data

IP addresses, mobile device identifier information, your location, the time you accessed the Site, property pages you viewed, your search criteria (what you searched for) time on the site, and other details of your activity may be collected while visiting the Site. This data can be collected by you inputting your personal details, by the automatic collection of information about you as you use the Site, via email communications from us and “affiliates” and when we speak to you, members of your travel group or from third parties. Third party information may include financial information from our affiliates that we use to update our systems.

How We Use Your Personal Data

Our main purpose for collecting your personal data is to improve and provide you with the services you request and security that you expect from the site. You hearby agree that we may use your personal data for the following purposes:

  • For the services provided on the Site.
  • To contact you from time to time with service updates.
  • To send additional messages and updates that help us provide and improved your user experience on the site and overall service.
  • To assist property owners and managers that you have or are doing business with. For example if you have booked or inquired about a property managed by an affiliate who requires your details we have your explicit permission to provide those details to them. If you are have booked a rental/accommodation though us and that entity needs to contact, you fully agree that we may provide your details.
  • To manage and improve on our services and advertising.
  • To promote services related to the Site and or those of our affiliates.
  • To compare affiliate and all information for accuracy, update our records, and verify it with third parties.
  • To prevent, investigate any potentially illegal or harmful activities.
  • We collate statistics about site traffic and bookings which we pass onto third parties to assist us with improving the overall services we provide to you. We also share third party data in order to identify consumer trends.

We may also share your personal data with:

  • Our affiliates.
  • A third party performing third party services.
  • Other companies or business entities, for example if we are thinking of a merger with or sale to that company or business entity.
  • Other companies we work with which may include featuring owner and management companies, listings and photographs on other web sites as well as testimonials and customer service complaints.
  • Any third party you have asked us to share your personal data with, including but not limited to Facebook.
  • Any legal or governmental entity pursuant to a subpoena or other legal request, or as necessary to remit certain taxes in the course of processing payments.

In the event that any part of of Coast 2 Coast Vacation Rentals is merged, sold, or some of its assets transferred to a third party, your personal information, as a valuable asset, may also be transferred. Potential investors and or purchasers and their advisors may have access to data as part of the sale process. We will request the acquiring party to follow the practices described in this Privacy Policy with respect to previously collected information. Nevertheless, we cannot promise that an acquiring party or the merged entity will retain and provide the same privacy practices as we provide or treat your information the same as described in this Privacy Policy. Similarly, your personal information may be passed on to a successor in interest in the unlikely event of a liquidation, bankrupcy, or administration. Our customer database could be sold separately from the rest of the business, in whole or in a number of parts. It could be that the purchaser's business is different from ours, too.

Communications

We may offer different communications from time to time intended to enhance the services we offer. Users may cancel their subscription to these communications at any time, although it may take a short while for the changes in your preferences to become effective.

Surveys

We also use surveys to collect information about our users. From time to time, we request users' input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our services.

Mobile Applications

When you download or use apps relating to our websites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. If you have questions about how to disable your device's location services, we recommend you consult your device's manual, or contact your mobile service carrier or your device manufacturer.

Telephone Calls

Our site has phone numbers and users are encouraged to call our Destination Agents. We may record telephone conversations for quality assurance and training purposes. This Privacy Policy governs those call content and recordings and this recorded data is protected in the manner as outlined in this privacy policy. Recordings of calls may also be transferred to locations outside of the country.

How Do We Protect Your Personal Information?

We engage in ongoing reasonable measures to secure personal information and the unauthorized use viewing or unlawful processing of your personal data. No system is totally secure however our security measures in place are implemented, reviewed, tested and updated to maximize your security.

What Can I (the User) Do to Maximize Security?

It Is Your Explicit Responsibility To:

  • Protect against unauthorized access to your use of the Site.
  • Ensure that no one else uses the Site while your machine is logged on to the Site.
  • To log off or exit from the computer where relevant, to keep your Site when not using it.
  • Maintain good internet security.

Note: We will never send an email request asking for you to send credit card information or personal information. If you receive an unsolicited email with or without a link that appears to be from us or a property owner or manager requesting such personal information then that email was sent by a “phisher” or “spoofer”. We do not ask for this type of information in an email. Do not provide the information or click on the link. Please contact us at Customer Support.

What are Cookies, Web Beacons and Clear

A "cookie" is a small file placed on your hard drive by some of our web pages. We, or third parties we do business with, may use cookies to help us analyze our web page flow, customize our services, content and advertising, measure promotional effectiveness and promote trust and safety. Cookies are commonly used at most major transactional websites in much the same way we use them here at our Site.You may delete and block all cookies from this site, but parts of the site will not work. We want to be open about our cookie use.

Even if you are only browsing the Site, certain information (including computer and connection information, browser type and version, operating system and platform details, and the time of accessing the Site) is automatically collected about you. This information will be collected every time you access the Site and it will be used for the purposes outlined in this Privacy Policy.

You can reduce the information cookies collected from your device. An easy way of doing this is often to change the settings in your browser. If you do that you should know that (a) your use of the Site may be adversely affected (and possibly entirely prevented), (b) your experience of this and other sites that use cookies to enhance or personalize your experience may be adversely affected, and (c) you may not be presented with advertising that reflects the way that you use our and other sites. You find out how to make these changes to your browser at this site: www.allaboutcookies.org/manage-cookies/. Unless you have adjusted your browser settings so that it will refuse cookies, our system will send cookies as soon as you visit our Site. By using the Site you consent to this, unless you change your browser settings.

We gather and share information concerning the use of the Site by property owners and managers and travelers with one or more third-party tracking companies for the purpose of reporting statistics. To do this, some of the pages you visit on our Site use electronic images placed in the web page code, called pixel tags (also called “clear GIFs” or “web beacons”) that can serve many of the same purposes as cookies.

Web beacons may be used to track the traffic patterns of users from one page to another in order to maximize web traffic flow. Our third-party advertising service providers may also use web beacons to recognize you when you visit the Site and to help determine how you found the Site. If you would like more information about this and to know your choices about not having this information used by these companies, please visit: the Digital Advertising Alliance's website, http://www.aboutads.info/, or the Network Advertising Initiative's website, http://networkadvertising.org/consumer/opt_out.asp.

Your browser or device may include “Do Not Track” functionality. Our information collection and disclosure practices, and the choices that we provide to visitors, will continue to operate as described in this Privacy Policy, whether or not a Do Not Track signal is received.

Job Applicants, Current and Former Employees:

If you use the Site to apply to work with us, we will use the information you supply to process your application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference, will not do so without informing you beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalized statistical information about applicants to help inform our recruitment activities . Emerald Kite Coast 2 Coast Vacations Rentals Inc. is based in the US and employee and recruitment data is held there.

Once a person has taken up employment with us, we will compile a file relating to their employment. At that stage we will give you more details about how we hold employee details.

Your California Privacy Rights:

If you are a California resident, California law permits you to request certain information regarding the disclosure of your personal information by us and our related companies to third parties for the third parties' direct marketing purposes. To make such a request, please use the contact information below.

How Do I Opt-Out of Receiving Marketing Communications From You?

We will contact you from time to time for marketing purposes. Unless you have opted out, this could include contacting you by phone or email.

You May Opt-Out Of Receiving Marketing Communications From Us By The Following Means:

  1. Contact us at Customer Support.
  2. Follow the instructions included in each communication or newsletter.
  3. Use the Unsubscribe function; or
  4. Mail the request to us at Corporate Office, Coast 2 Cost Vacation Rentals Inc., 3025 Boardwalk Suite 275, Ann Arbor, MI 48108.

Please remember that if you change your preferences it may take a short time for those preferences to become effective.

How long will we Keep Your Personal Data?

We will retain your personal data only as long as is necessary for the purposes to which you consent under the Terms and Conditions and this Privacy Policy, or as is required by applicable law, and then we will delete it.

How Do I Contact You?

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, we encourage you to contact us at Customer Support.