Coast 2 Coast Vacation Rentals Inc.
Last updated: 4/14/2018
The Site may contain links to third parties' websites. We're not responsible for the privacy practices, privacy policies, terms and conditions and or the editorial content and images carried within those third party websites. We advise you to review privacy policies on those specific links or websites prior to agreeing to their terms and conditions or utilizing their website in any way.
When a Coast 2 Coast/Emerald Kite site user decides to reserve or book a vacation rental, a hotel, resort, cruise, car hire, yacht, or purchase trip cancellation insurance the user/customer will need to provide personal information in order to complete that transactional request. In order for us to process a booking we and or our affiliates may requires the following information - full name, home mailing address, credit card billing address, home telephone number, cell phone number, e-mail address, a method of payment, bank account details for wire transfer payments. Ages, health questions and date of birth may be requested in order to obtain travel trip cancellations insurance quotes. Service animals and or pet details including breeds and weight may be requested. In rare circumstances social security numbers and or personal or banking references and or copies of passports may be requested by Home Owner Association (HOA) and we request that this data is provided directly from the booked customer to the HOA. You may also provide personal data when requesting marketing, email updates, registering on the Site, providing testamonials, or when sending in properties to be listed. Property owners and/or managers may be asked for proof of home ownership, property tax records prior to being accepted to advertise on our Site.
IP addresses, mobile device identifier information, your location, the time you accessed the Site, property pages you viewed, your search criteria (what you searched for) time on the site, and other details of your activity may be collected while visiting the Site. This data can be collected by you inputting your personal details, by the automatic collection of information about you as you use the Site, via email communications from us and “affiliates” and when we speak to you, members of your travel group or from third parties. Third party information may include financial information from our affiliates that we use to update our systems.
Our main purpose for collecting your personal data is to improve and provide you with the services you request and security that you expect from the site. You hearby agree that we may use your personal data for the following purposes:
We may also share your personal data with:
We may offer different communications from time to time intended to enhance the services we offer. Users may cancel their subscription to these communications at any time, although it may take a short while for the changes in your preferences to become effective.
We also use surveys to collect information about our users. From time to time, we request users' input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our services.
When you download or use apps relating to our websites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. If you have questions about how to disable your device's location services, we recommend you consult your device's manual, or contact your mobile service carrier or your device manufacturer.
We engage in ongoing reasonable measures to secure personal information and the unauthorized use viewing or unlawful processing of your personal data. No system is totally secure however our security measures in place are implemented, reviewed, tested and updated to maximize your security.
It Is Your Explicit Responsibility To:
Note: We will never send an email request asking for you to send credit card information or personal information. If you receive an unsolicited email with or without a link that appears to be from us or a property owner or manager requesting such personal information then that email was sent by a “phisher” or “spoofer”. We do not ask for this type of information in an email. Do not provide the information or click on the link. Please contact us at Customer Support.
We gather and share information concerning the use of the Site by property owners and managers and travelers with one or more third-party tracking companies for the purpose of reporting statistics. To do this, some of the pages you visit on our Site use electronic images placed in the web page code, called pixel tags (also called “clear GIFs” or “web beacons”) that can serve many of the same purposes as cookies.
Web beacons may be used to track the traffic patterns of users from one page to another in order to maximize web traffic flow. Our third-party advertising service providers may also use web beacons to recognize you when you visit the Site and to help determine how you found the Site. If you would like more information about this and to know your choices about not having this information used by these companies, please visit: the Digital Advertising Alliance's website, http://www.aboutads.info/, or the Network Advertising Initiative's website, http://networkadvertising.org/consumer/opt_out.asp.
If you use the Site to apply to work with us, we will use the information you supply to process your application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference, will not do so without informing you beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalized statistical information about applicants to help inform our recruitment activities . Emerald Kite Coast 2 Coast Vacations Rentals Inc. is based in the US and employee and recruitment data is held there.
Once a person has taken up employment with us, we will compile a file relating to their employment. At that stage we will give you more details about how we hold employee details.
If you are a California resident, California law permits you to request certain information regarding the disclosure of your personal information by us and our related companies to third parties for the third parties' direct marketing purposes. To make such a request, please use the contact information below.
We will contact you from time to time for marketing purposes. Unless you have opted out, this could include contacting you by phone or email.
Please remember that if you change your preferences it may take a short time for those preferences to become effective.